How to Apply
Office Hours
Monday - Thursday: 9:00 am 4:00 pm By Appointment Only
Virtual Office Hours
Monday - Thursday: 9:00 am - 4:00 pm
Due to the pandemic, we have virtual and telephonic appointments available to Travis County residents and Travis County employees ONLY. To schedule a virtual or in-person appointment, complete our online contact form and indicate your preference, virtual or in-person. If you are unable to complete an online form, you can call our office at 512-854-9340 to schedule your appointment. All phone calls and online requests will be addressed as soon as possible but will depend on office workload. We appreciate your patience. Masks are required for all in-person appointments.
*To ensure you meet time-sensitive VA claims, appeals, and debt management deadlines that are within 30 days we strongly advise all clients to check-in with VA by either phone at 1-800-827-1000 or checking through your https://www.ebenefits.va.gov/ebenefits/homepage account. If you do not have an account, contact VA for instructions on how to register.
For Travis County employees ONLY
Virtual Extended Hours Appointments
Monday - Thursday: 5:00 pm - 9:00 pm
We have virtual appointments for Travis County Employees ONLY. To schedule a virtual appointment, complete our online contact form. Please include that you are a Travis County Employee. Thank you.
How We Can Help
Our staff can help to prepare, submit, and present any claim against the Veteran Benefits Administration or a state for benefits to which the person is eligible to receive under the United States or state law. Our staff shall defeat all unjust claims that come to the officer’s attention.
Important Documents
In order to accelerate delivery of benefits, Veterans seeking a VA benefit for the first time must submit a copy of their service discharge form (DD-214, DD-215, or for World War II Veterans, a WD form), which documents service dates and type of discharge, or provides full name, military service number, dates of service and branch.
The Veteran's service discharge form should be kept in a safe location accessible to the Veteran and next of kin or designated representative. Discharge and DD 214 forms can also be recorded for free at the Travis County’s Clerk’s Office at 5501 Airport Boulevard in Austin. View map.
The following documents will be needed for claims processing related to a Veteran's death:
- Veteran's marriage certificate for claims of a surviving spouse or children.
- Veteran's death certificate if the Veteran did not die in a VA health care facility.
- Children's birth certificates or adoption papers to determine children's benefits.
- Veteran's birth certificate to determine parents' benefits.
For additional questions, you can call our office or walk-in during normal business hours.
