Message Date: 10/3/2024
Due to the high volume of applications received this year, we may be unable to help with any new utility assistance applications received. We will start our new application cycle on January 1st, 2025, and you are more than welcome to complete an application on or after this date.
*We encourage you to apply and contact one of our community centers if you are at risk of utility disconnection*
We provide financial assistance to qualified Travis County Residents for the following utilities:
- Electricity
- Natural gas and propane
- Firewood (when it’s the primary source of heating)
- Water
- Trash
Important to Know
Eligibility
We can only assist Travis County residents who meet our income eligibility requirements.
Timeline
We assist people in the order in which they apply. We will reach out to you as soon as your application comes up on the waitlist.
Cost
It is free to receive Utility Assistance from Travis County.
How to Apply
Gather required documents
You’re going to need the following documents:
- Valid government issued photo ID (for example, driver’s license, State ID, military ID)
- Proof of residence in Travis County
- Current utility bill(s)
- Proof of all income for the 30 days prior to applying for assistance for everyone 18 and older in the household (for example, pay checks, check stubs, Social Security award letter for the current year, unemployment, child support, worker’s compensation, etc.)
For federally funded programs (Comprehensive Energy Assistance Program CEAP), you’ll need additional documents:
- Proof of US Citizenship (for example, a US Birth Certificate or Passport)
- Proof of Immigration Status (for example, Form I-551, Permanent Resident Card)
Submit an application
We do not accept applications sent through e-mail due to privacy issues.
There are several ways to apply for utility assistance:
Go to our Application Portal to start your pre-screening.
Once the pre-screening tool confirms your eligibility, you will be directed to complete the application.
Follow the instructions and fill out the application completely. Make sure you submit the application when you’re done.
Wait to hear back from us
Once we receive your application, you’ll be added to our waitlist.
We assist people in the order in which they apply beginning January 1st of each year.
Look out for communication from our staff via phone and email so that we can best assist you.
Work with a case worker
As soon as your application comes up on the waitlist, you’ll be assigned to a caseworker. They will determine if you are eligible to receive assistance.
Please note: Additional documents may be needed to determine your eligibility for financial assistance.
Get utility assistance
Once your application is approved, payment will be sent to your utility vendor(s) for eligible services, depending on availability of funds.
Received a disconnect notice?
If you receive a disconnect notice while you are waiting, please let us know immediately by calling one of our Community Centers.
More Help
- Search and connect to social care:
- Essential Community Services:
- Call 211
- Financial Support Plus 1:
- United Way For Greater Austin:
Related Resources
Apply for Assistance
Travis County may be able to help you with access to a food pantry, home repairs, weatherization, social work, utilities, and more.
Learn more about your options.
Health & Human Services
We provide accessible, person-centered services with respect and care.
