All applications for utility assistance and case management submitted will expire on December 31st of the same year you apply. Please apply on or after January 1st for utility assistance or case management if you have not been helped this year. If you need a paper application, please contact one of the 6 Travis County Community Centers.
- We are required to help everyone in the order they applied and will reach out to you as soon as your application comes up on the waiting list.
- If you receive a disconnect notice while you are waiting, please let us know immediately by calling one of our community centers
- There is no waiting list for Food Pantries, which are available by appointment or walk-in, every 30 days per household.
We appreciate your patience as we work to help everyone as quickly as possible.
- Estamos obligados a ayudar a todos en el orden en que aplicaron y vamos a avisarle tan pronto como su aplicación aparece en la lista de espera.
- Si usted recibe un aviso de desconexión mientras que está esperando, por favor de avisarnos inmediatamente y llame uno de los centros comunitarios.
- No hay lista de espera para las despensa de alimentos, que están disponible con cita previa o sin cita previa, cada 30 días por hogar.
Agradecemos tu paciencia mientras trabajamos para ayudar a todos lo más rápido posible.
Our organization strives to optimize self-sufficiency for families and individuals in safe and healthy communities. We work to achieve those goals by providing services either directly or through private and not-for-profit agencies.
Services
- Utility assistance
- Home repair/weatherization referrals
- Licensed social work and case management services
- Burial services
- Food pantry / groceries
- Clothes closet (Del Valle, Manor, Oak Hill, Pflugerville, and Central Austin)
- Senior lunch program by Meals on Wheels (Del Valle, Jonestown, Manor, Oak Hill, and Pflugerville)
- Online application site for SNAP, Medicaid, CHIP, with TxHHSC Community Partner Program
Eligibility & Applying
Your eligibility for assistance depends on these factors:
- Travis County residency
- Income documentation
- Disability status
- Age and number of household members
- How often you receive help
- Your utility provider/landlord
- Utility disconnection status
Social Services and Supports
Family Support Services has a social worker at each of our six community centers who provide clinical case management services to any residents of Travis County who want to develop a plan and create change in their lives. All Travis County residents are eligible to receive social work services; however eligibility criteria do apply for financial assistance and other programs.
Please call or visit one of our centers to talk with a social worker.
