Do you want to develop a plan and create change in your life? We provide counseling and case management services to eligible residents of Travis County.
Learn how our social workers and case managers can help you.
Important to Know
Eligibility
We can only assist Travis County residents who meet our income eligibility requirements.
Timeline
We assist people in the order in which they apply. We will reach out to you as soon as your application comes up on the waitlist.
Cost
It is free to receive Social Work & Case Management Assistance from Travis County.
How to Apply
Gather required documents
You’re going to need the following documents:
- Valid government issued photo ID (for example, driver’s license, State ID, military ID)
- Proof of residence in Travis County
- Current utility bill(s)
- Proof of all income for the 30 days prior to applying for assistance for everyone 18 and older in the household (for example, pay checks, check stubs, Social Security award letter for the current year, unemployment, child support, worker’s compensation, etc.)
Submit an application
We do not accept applications sent through e-mail due to privacy issues.
There are several ways to apply for utility assistance:
Go to our Application Portal to start your pre-screening.
Once the pre-screening tool confirms your eligibility, you will be directed to complete the application.
Check the “Social Work and Case Management” option and select the areas you are interested in making goals.
Follow the instructions and fill out the application completely. Make sure you submit the application when you’re done.
Complete an intake appointment
Once we receive your application, we will reach out to you in the order you applied and invite you to complete an in-person or virtual intake.
Wait to hear back from us
Once you have completed the intake, you’ll be added to a waitlist.
Look out for communication from our staff via phone and email so that we can best assist you.
Get help from a social worker or case manager
As soon as your application comes up on the waitlist, you’ll be assigned to a social worker or supportive case manager.
When we have an opening, they will set up a meeting with you. They will work with you to complete an assessment, create a service plan, and determine your eligibility.
Need more help?
If you meet program eligibility guidelines, you may qualify for additional resources such as bus passes, rent and utility assistance referrals, and more.
Once you complete the previous steps, our staff will be able to guide you.
Related Resources
Apply for Assistance
Travis County may be able to help you with access to a food pantry, home repairs, weatherization, social work, utilities, and more.
Learn more about your options.
Health & Human Services
We provide accessible, person-centered services with respect and care.
